Refund Policy

Effective Date: [October 2023]

At The Matthew Mark Foundation, we deeply appreciate your support and are committed to transparency in our financial practices. This Refund Policy outlines our approach to handling donations, purchases, and registrations.

1. Donations

All donations made to The Matthew Mark Foundation are generally considered final and non-refundable. Your generosity allows us to continue our mission and deliver meaningful programming. However, if you believe a donation was made in error, please contact us within 30 days, and we will review your request on a case-by-case basis.


2. Event Registrations

If you register for an event but can no longer attend, please notify us as soon as possible. Refunds for event registrations may be granted up to [1 Day(s)], less any processing fees. Cancellations made after this period may not be eligible for a refund. If the Foundation cancels or reschedules an event, registered participants will be given the option of a full refund or credit toward a future event.


3. Merchandise Purchases

Merchandise purchases may be refunded or exchanged within [30 days], provided the item is returned in its original condition. Please contact us to initiate a return, and note that the customer is responsible for return shipping costs unless the item was damaged upon arrival.


4. Services and Programs

Refunds for coaching, lessons, or clinic fees may be available if cancellations are made at least [1 Day(s)] in advance. Due to limited availability and preparation costs, cancellations made after this timeframe may be non-refundable. In cases of extenuating circumstances, please reach out to us directly, and we will review your request.


5. How to Request a Refund

To request a refund, please contact us at [info@matthewmarkfoundation.org] or [479-343-8388] with your name, contact information, and reason for the request. Refunds, if approved, will be processed using the original payment method within [up to 7 business days].


Contact Us

For any questions or concerns about our Refund Policy, please reach out to us at [info@matthewmarkfoundation.org] or [479-343-8388].